Shipping policy

I M Oils T/A The Classic Garage

Thank you for shopping at The Classic Garage. We are dedicated to getting your high-performance lubricants, oils, and rare components to your doorstep safely and efficiently.

1. Our Shipping Partners & Delivery Times

We manage our order fulfilment through Bob Go, South Africa’s trusted shipping aggregator. This connects us to a network of premium, vetted couriers (including The Courier Guy, RAM, Internet Express, Fastway, and SkyNet) to offer reliable door-to-door delivery.

Major Metropolitan Hubs (CPT, JHB, DBN): 2 to 3 business days.

Regional & Outlying Areas: 3 to 5 business days.

Please note: Orders are dispatched Monday to Friday during standard business hours. No collections or deliveries take place on weekends or South African public holidays.

2. Dispatch Locations & Rates

Direct & Supplier Fulfilment: To optimise delivery times and ensure continuous availability, we fulfil orders from our own stock-holding facilities in Cape Town and Johannesburg. For our Castrol Classic and Motul ranges, if we do not have a specific item on hand, it will be dispatched directly from the supplier’s warehouse to your door.

Split Shipments: Because we utilise both our own stock and supplier dispatch, orders containing multiple brands or items may arrive in separate parcels and on different days.

Shipping Costs: Shipping fees are calculated dynamically at checkout based on the total volumetric weight of your parcel, your delivery address, and the best available live courier rates via our Bob Go integration.

Tracking Your Order: Once your package is booked onto the courier network, you will receive an automated confirmation email and/or SMS containing your tracking link. You can track your shipment's journey in real-time via the Bob Go tracking portal.

3. High-Quality Packaging & Shipping Restrictions

Because we specialise in premium automotive fluids and lubricants, we take transit safety seriously:

Heavy-Duty Packaging: All liquid cargo is sealed, reinforced, and boxed securely to meet strict transport regulations and ensure it arrives without leaks.

Domestic Shipping Only: We currently only ship to physical addresses within the borders of South Africa. We do not deliver to P.O. Boxes.

4. Damaged or Missing Shipments

While we pack everything to the highest standard, accidental transit issues can occasionally happen.

Inspect Upon Arrival: Please check the condition of your parcel before signing the courier’s handheld device. If the box is visibly crushed or leaking, please note it with the driver.

Report to Us: If you open your package and find an item is damaged or missing, take clear photos and email us at info@theclassicgarage.co.za within 24 hours of delivery.

Our Promise: We will investigate the issue immediately with the courier via Bob Go's support network and arrange a replacement or refund for any verified transit damage at no extra cost to you.

5. Free Collection Points (By Appointment Only)

If you prefer to pick up your order directly and save on shipping, you can collect from us in Cape Town.

Cape Town Area - Hout Bay Collection

Cost: Free

Location: 35 Gordon Road, Hout Bay, Cape Town, 7806

⚠️ Important: To ensure your items are picked, packed, and ready for you, all collections are by appointment only. Please wait for us to contact you or reach out to schedule a pick-up time before heading through.

6. Questions & Support

If you have any questions about your delivery or need to update your shipping address before dispatch, please contact us:

Email: info@theclassicgarage.co.za

Phone/WhatsApp: +27 79 744 0031

Last updated: 17 July 2026