Refund policy

Refund & Return Policy

I M Oils T/A The Classic Garage

At The Classic Garage, we are committed to keeping your classic, vintage, and high-performance vehicles running smoothly. We want you to be completely satisfied with your purchase. This policy outlines your rights and our practices regarding returns, refunds, and exchanges in strict accordance with the South African Consumer Protection Act (CPA), No. 68 of 2008.

1. Returns and Refunds

  • 7-Day "Cooling-Off" Period (Online Purchases): In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA), you have the right to cancel any online purchase and return the goods within 7 days of receipt for a full refund.
    • Note: You will be responsible for the direct cost of returning the goods to us.
  • 6-Month Quality Warranty (CPA Section 56): If you receive a product that is defective, damaged, or not fit for its intended purpose, you have the right to return it within 6 months of delivery. You can choose between a repair, replacement, or a full refund.
  • Condition of Returned Items: For change-of-mind returns (within the 7-day cooling-off period), items must be returned in their original, undamaged packaging, unused, and in a resalable condition.
  • Non-Returnable Items: Due to safety, contamination, and hazardous material regulations, we cannot accept returns on opened lubes, oils, fluids, or sealants unless the product itself is proven to be inherently defective. Special orders or custom-sourced items from our Rare Parts Bin may also be subject to restrictions unless faulty.

2. The Refund Process

  • Step 1: Notify Us: Contact our team at info@theclassicgarage.co.za to initiate your return. Please include your order number and reasons for the return.
  • Step 2: Shipping & Logistics: * For standard "change-of-mind" returns, you are responsible for the return shipping costs.
    • For defective, damaged, or incorrectly sent items, The Classic Garage will arrange and cover the cost of the return courier.
  • Step 3: Inspection & Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited back to your original method of payment within 10 to 15 business days.

3. Exchanges & Damaged Items

  • Exchanges: Need a different grade of oil or a different part? Contact us at info@theclassicgarage.co.za within 7 days of delivery, and we will happily help you arrange an exchange (subject to stock availability and courier fees).
  • Damaged in Transit: If your package arrives leaking, broken, or visibly damaged, please take a photo immediately and contact us within 24 hours of delivery. We will fast-track a replacement or refund at absolutely no extra cost to you.

4. Contact & Company Information

For any questions regarding your order, shipping, or returns, please reach out to us:

  • Email: info@theclassicgarage.co.za
  • Website: www.theclassicgarage.co.za
  • Phone: +27 79 744 0031
  • Physical Address: 35 Gordon Road, Hout Bay, Cape Town, Western Cape, 7806, South Africa

Business Profile:

  • Registered Entity: I M Oils (Pty) Ltd T/A The Classic Garage
  • Registration Number: 2024/162894/07

Last updated: July 01, 2026